Renewals Management
Retain more customers when agreements expire
Proactively engage customers approaching the end of their PCP, HP, or lease agreement. AI reaches out at the right time, discusses options, and books them in for a handover, keeping them in your brand.
See It in Action
Watch how a real conversation flows — from first contact to result.
What You Get
Everything you need to transform this part of your business.
Timely Outreach
AI contacts customers at the optimal window before their agreement ends, not too early, not too late. Maximises engagement and retention.
Personalised Conversations
Each customer receives messaging tailored to their current vehicle, agreement type, and likely next steps. Feels personal, not generic.
Option Exploration
AI explains renewal options in plain language, answering questions about new models, monthly payments, and part-exchange values.
Appointment Booking
Interested customers are booked directly for a handover appointment. Your team gets full context before the customer arrives.
Real Results
See what CarBuddy delivers for dealerships like yours.
Case Study
The Challenge
With thousands of PCP agreements expiring each month across the group, sales teams could not keep up with manual renewal outreach. Many customers were simply returning vehicles or switching to competitors.
The Solution
Car Buddy automated the entire renewal outreach process, contacting customers at the right time with personalised messaging and booking appointments for those interested in upgrading.
The Result
Renewal retention increased significantly, with hundreds of additional upgrade appointments booked each month. The group saw a measurable reduction in customer defection and a strong uplift in repeat sales.
How It Works
Three simple steps to get started.
Agreement data is ingested
Finance agreement end dates and customer details are imported from your DMS or finance provider. Car Buddy identifies who to contact and when.
AI reaches out at the right time
Personalised SMS and email outreach begins at the optimal window, referencing the customer's current vehicle and agreement status.
Appointments booked, leads delivered
Customers who want to explore their options are booked in for a handover. Your team receives all the context they need to close the deal.
Ready to transform your dealership?
See how CarBuddy AI can drive revenue, save time, and delight your customers. Book a demo with our team today.