Lost Sales Recovery

Turn lost leads into closed deals

Automatically re-engage customers who enquired but didn't buy. AI-powered outreach via SMS & email with the right messaging brings them back as leads.

Get a Demo
4%
Lost leads recovered
£5k
Incremental profit per branch
90 Day
Optimised retention flow

See It in Action

Watch how a real conversation flows — from first contact to result.

Live Conversation
Customer marked as Lost Sale by Excel Motor Group
CarBuddy AI
Hi James, just checking in following your recent enquiry with Excel's Kia showroom in Doncaster. Is there anything I can help with? Lucy, Excel
Customer
Hey Lucy, thank you for getting in touch. I'm interested in leasing a car and was wondering if you could help me with that? Possibly a Sportage. I'd also like to understand pricing and contract lengths. Is it easier to do this online or with you?
CarBuddy AI
Absolutely — I can help with leasing options for a Kia Sportage. I'll arrange for a member of the team to give you a call to talk through prices and contract lengths in more detail.
Customer
Awesome, thank you very much Lucy.
Outcome: Customer arranges a test drive and goes on to buy the Kia Sportage

What You Get

Everything you need to transform this part of your business.

01

Smart Timing

AI analyses the original enquiry to determine the best moment to re-engage. Not too soon, not too late.

02

Multi-Channel Outreach

Reaches customers via their preferred channel: SMS or email. All personalised to their original enquiry.

03

Conversational Follow-Up

Not a generic blast. AI continues the conversation naturally, referencing the specific vehicle and their interests.

04

Handoff to Sales

When a customer shows renewed interest, your sales team gets an instant alert with full context.

Real Results

See what CarBuddy delivers for dealerships like yours.

Case Study

Franchisee with 20 dealerships

The Challenge

Each month, the group was marking over 3,000 sales enquiries as 'Lost Sale', for leads that went cold. Sales teams lacked the time to consistently re-engage these customers, leaving substantial revenue untapped.

The Solution

Car Buddy automatically re-contacts these lost-sale customers via personalised SMS and email, handling two-way conversations with AI and escalating only genuinely interested buyers back to the sales team.

The Result

Just a 2% reconversion rate delivered 60 additional vehicle sales per month, generating up to £90,000 in incremental monthly profit from leads that would otherwise have been written off.

How It Works

Three simple steps to get started.

1

Upload your lost sales data

Export enquiries from your DMS or CRM. We accept Excel, CSV, or direct API integration.

2

AI crafts personalised messages

Each customer receives a unique, contextual message referencing their specific vehicle interest.

3

Conversations drive results

Interested customers are engaged in natural dialogue. Ready-to-buy leads are passed to your team.

Ready to transform your dealership?

See how CarBuddy AI can drive revenue, save time, and delight your customers. Book a demo with our team today.

Book a Demo Call 020 3355 1430