Frequently Asked Questions

Car Buddy AI is an automotive-specific communication platform built for dealerships. It uses AI to handle inbound calls, recover lost sales, follow up service and EV Health Check work, run outbound campaigns, and support website chat. The platform is designed to increase leads, revenue, and efficiency across sales and aftersales.

Car Buddy is built specifically for automotive retail. Unlike generic omnichannel platforms, it is trained on real dealership workflows and focuses on outcomes like bookings and sales. It actively manages conversations, follows up automatically, and escalates qualified opportunities to your team instead of simply routing messages.

No. Car Buddy is designed to support your team, not replace them. It handles repetitive communication and follow-up so your staff can focus on high-value, in-person interactions and customer relationships.

Yes. Car Buddy operates around the clock, including evenings and weekends. This ensures customer enquiries are handled instantly and opportunities are not missed outside normal opening hours.

Yes. Car Buddy integrates with existing dealership systems using APIs. It works alongside your current CRM, DMS, and telephony setup without requiring you to replace existing technology.

Most dealerships are onboarded within one to four weeks, depending on the level of configuration required. Our team manages the setup end to end with minimal involvement from your internal IT teams.

Yes. Car Buddy can be configured to reflect your brand tone, processes, locations, and current offers. It can support vehicle promotions, service campaigns, EV Health Check follow-ups, and limited-time incentives.

Yes. Car Buddy supports the full customer lifecycle, including vehicle sales, service bookings, EV Health Check follow-ups, lost sales recovery, renewals, and outbound campaigns.

Car Buddy provides clear reporting on leads generated, bookings made, conversations handled, and revenue impact. This allows you to track ROI and understand exactly where value is being created.

Pricing is based on usage and the products you deploy. We provide a tailored quote based on dealership size and requirements, and can help you estimate potential savings and incremental revenue.

You receive ongoing support from the Car Buddy team, including optimisation, campaign setup, and continuous improvements to ensure the platform delivers value over time.

Yes. Car Buddy includes a webchat that supports customers during their online journey by answering questions, providing vehicle details, and escalating high-intent enquiries to your team. It complements our core products rather than acting as a standalone tool.